Terms and Conditions
The Terms and Conditions herein apply to the supply of goods sold by usproducts.lk, under SriCeylon LLC, a company duly registered in Sri Lanka with a company registration number W J 22301 and whose office situated at No.132, Horana Rd., Piliyandala.
By using the website of “https://usproducts.lk”, you agree to all the terms and conditions herein. This website can be used to order any product item that usproducts.lk may offer. No salesperson or any other agent of usproducts.lk can overrule or change any of the conditions laid down here.
By signing up to this website, you are agreeing to the terms and conditions of deliveries made by usproducts.lk. By signing up on our website you agree to provide us with the following information that will be used to deliver our goods to you.
i. Your home address
ii. Mobile number and another (home) telephone number
iii. Email address to confirm the delivery and to provide any other relevant information pertaining to your delivery.
iv. Any other required information
Once you place an order you will get a notification confirming, “we have received your order”. Please check this mail for the accuracy and contact us for any concern. We will contact you if any of the requested items cannot be delivered due to an unavoidable condition or if we need further information to timely process your order.
Product Prices and availability
The price of goods charged shall be as quoted on the website at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. We have the right to change our prices, please check the prices at the time of your order the products from this website. Coupons and other discounts can be changed without further notice. Our website will indicate the availability of products which can be delivered by usproducts.lk in Sri Lanka as accurate as possible, to deliver within a short period from the time of your order placement. However, products that are not available at the time of delivery and need to be imported from the United States can be supplied to you and we can agree with you the delivery dates of such products.
There are several payment modes available including credit or debit Visa, Master Cards, mobile wallet payments such as eZcash, mCash, Internet banking payments through Sampath Vishwa & HNB Web Checkout, PayPal, and also cash on delivery option for customers located in Colombo and suburbs. If the payment has not cleared in our accounts, we reserve the right to cancel the delivery.
We have a flat rate delivery charge for your order. However, if the order is above LKR 6000 you can select the “Free Shipping” option at the checkout and your order will be delivered to you without any delivery charges. Also, if you would like to pickup your order from our office, you can select the free “Local Pickup” option at the checkout and you can pick your order from our office with no extra delivery charge. We will notify you when your order is ready to be picked up. We will make every effort to deliver your order as soon as possible. Date and times of the delivery will be agreed upon by you and us, a time best suit to both of us. We will contact you before we deliver your order. We at usproducts.lk reserve the right to change the delivery date and time and have with no liability for late deliveries. However, we try our best to deliver you at the agreed date and time. In a situation we are unable to make your delivery, we will contact you for an alternate date and time of delivery.
Dissatisfaction with the goods we deliver
If you are unhappy with our products, please contact us through our email or phone and record your concern. As we deliver the best quality products, we are unable to accept any returns unless they haven’t met the expected quality standards. Please check your order at the time of delivery and inform us if any such deviations exist. We have the right to decide, it may refund or replaced. We practice honesty and openness in our deliveries and is our prime objective to offer you the best service. We will try our best to accommodate your concerns. Please give your suggestions for us to offer you better service in the future.
We hold the right to change this agreement at any time without notice.
Office: No.132, Horana Rd., Piliyandala.